Microsoft 365 Assist Companies Groups for a Microsoft Companion
2 min read
06 March 2023
The Shopper
A number one South African MSP who catered to native African companies and wanted to rapidly ramp up their help groups throughout Covid once they had a big inflow of latest shoppers.
The Want
The shopper wished to ramp up their groups with a 24×5 help workforce with knowledgeable expertise in Microsoft 365 rapidly who’ve expertise in Workplace apps, Home windows Servers, Azure infrastructure monitoring, Trade On-line, Energetic Listing, SharePoint, Groups, and Admin Middle administration. The shopper was on a important path to setup the workforce in lower than 1 week.
The Problem
The shopper wished to have the sources to be interviewed, ramped up, and onboarded in 1 week. The shopper’s interview course of was severely stringent and wanted a deep understanding of enterprise processes and help system understanding. Moreover, the shopper wanted groups with expertise in a number of applied sciences together with Veeam, Jira, Datto, and Migration instruments corresponding to ShareGate and Mover. Additional, the shopper was ISO 27001 licensed and required their vendor to fulfill the necessities for his or her buyer’s safety.
Resolution
Star Data is a ISO 27001: 2013 licensed group with its experience in establishing digital groups with licensed and extremely skilled distant builders helped the corporate to construct a workforce of full-time distant sources to help shopper’s 24×5 help necessities.
Star Data organized sources for Microsoft applied sciences and rapidly ramped up on further applied sciences together with JIRA and Datto and had your entire workforce onboard inside 5 working days. This enabled the shopper to deal with over 300 tickets a day with a seamless end-user expertise together with throughout off-working hours.
Additional, Star Data supported the shopper with a devoted account supervisor that ensured the sleek cohesion of Star Data’s distant workforce to mix in with the shopper’s workforce tradition. Thus, Star Data turned an prolonged arm and the shopper was capable of efficiently arrange their offshore growth middle inside a really quick time frame underneath the focused funds.
