10 July 2023
The Consumer is a number one US-based Insurance coverage Advisory and Planning agency.
The Consumer sought an automatic and digitized solution to handle their loss of life declare processing unit. The agency closely relied on paper submitting methods, leading to tedious processes and compliance inconsistencies. Moreover, monitoring declare statuses grew to become cumbersome. They wanted a streamlined answer that might deal with the excessive quantity of claims from giant company purchasers and enhance effectivity via automation.
The Consumer confronted a number of challenges of their loss of life declare processing unit. Their reliance on paper submitting methods proved to be extremely tedious, as every declare had distinctive traits requiring various ranges of compliance and documentation. This inconsistency made the insurance coverage claiming course of extra advanced.
Moreover, managing the requests and their statuses grew to become more and more difficult as they moved via a number of people throughout the firm. This cumbersome monitoring course of was exacerbated by the truth that nearly all of claims got here from giant firms on the East Coast, which insured hundreds of staff.
Star Information carried out a radical evaluation of shopper’s current enterprise processes and proposed a complete answer to digitize and automate the loss of life declare processing unit. The answer aimed to streamline workflows, outline standardized procedures, and handle all the lifecycle of a loss of life declare. Particularly tailor-made to satisfy the wants of firms with insured staff, the answer initiated the declare request course of upon ingesting a weekly Excel spreadsheet of latest claims.
Star Information developed a user-friendly workflow utility aligned with shopper’s branding tips. The appliance leveraged Energy Apps and Energy Automate, with SQL Server serving because the backend information system. The answer enabled environment friendly job standing administration, job scheduling primarily based on workflow levels, and automatic notifications to related stakeholders, each internally and externally.
Stringent safety roles and entry management measures had been applied to make sure restricted entry to Personally Identifiable Data (PII) on a need-to-know foundation. Moreover, people had the pliability to create and assign extra duties to precisely monitor declare statuses.
Improved Productiveness: The automated enterprise course of led to a powerful 80% enhance in productiveness with the identical workforce.
Enhanced Governance and Monitoring: The answer facilitated seamless governance and monitoring of the excessive quantity of declare requests, significantly through the difficult instances of the COVID-19 pandemic.
Strong Information Safety: Position-based safety measures and a PII-focused design ensured information safety and minimized unauthorized entry.
Accelerated Declare Processing: Streamlined submissions and standardized procedures lowered declare processing time by almost 50%.
Person-Pleasant Expertise: The intuitive person expertise (UX) of the appliance simplified adoption and considerably lowered paperwork.
Are you combating guide and time-consuming declare processing? Associate with Star Information to rework your operations and obtain important productiveness positive aspects. Our crew of specialists will design and implement a tailor-made workflow answer utilizing cutting-edge applied sciences, similar to Energy Apps and Energy Automate, to streamline your declare processing unit. Expertise improved effectivity, sturdy governance, enhanced information safety, and lowered processing time. Contact us immediately to embark in your digital transformation journey.