Distant Assist for Skype for Enterprise and Microsoft Groups
2 min read
06 March 2023
The Shopper
A number one MSP who wanted assist in offering companies to a number one international medical machine producer with groups throughout the globe who was a Microsoft store and had been utilizing Skype for Enterprise for communications.
The Want
The shopper was taking a look at establishing a 24×7 assist group for his or her inside customers who had been utilizing Skype for Enterprise and built-in with PSTN calling companies for his or her assist brokers. The shopper typically confronted points with PSTN companies and required 24×7 assist for guaranteeing clean operations. Additional, the shopper wanted assist migrating from Skype for Enterprise to Microsoft Groups in a phased method.
The Problem
The shopper had a number of PSTN service suppliers built-in for his or her on-premises Skype for Enterprise setup and had 3 area controllers. Additional, a number of customers had been already on Microsoft Groups and PSTN integration through Direct Routing was underway. The shopper had distant groups that wanted assist migrating from Skype for Enterprise to MS Groups with in depth planning and assist to make sure a clean Transition.
Resolution
Star Information proposed to arrange L2/ L3 assist groups with experience in managing MS Groups and Skype for enterprise integrations and companies. The assist group offered round the clock 24×7 assist companies for international groups remotely whereas monitoring present infrastructure setup.
We participated carefully with the tip buyer’s IT Assist groups to evaluation, plan, and rollout the technique and execution plan for the adoption of Microsoft Groups which additionally included the setup of Microsoft Groups and integration with Direct Routing Plans with a third-party service and SBC.
The whole Skype of Enterprise to Microsoft Groups migration was focused to deal with 24000 customers throughout the globe and was achieved over a interval of 12 months.
